FAQ

Answers to common questions about Zorura orders, delivery, and returns.

1. How long does delivery take?

Handling time is 1–2 business days, transit time is 6–7 business days, and estimated total delivery is 7–9 business days. Full details are in the Shipping Policy.

2. Is shipping free?

Every order ships free within the United States and Australia, with no minimum purchase.

3. Where is Zorura located?

Zorura is an online business based in the United States, with shipping available throughout the United States and Australia.

4. What happens if an item arrives defective, damaged, or incorrect?

Email info@zorura.com within 30 days of delivery with the order number and a description of the issue. Zorura will arrange a replacement or refund at no cost for items that arrive defective, damaged, or incorrect. Any required return shipping is covered by Zorura. Original packaging and unused condition are not required for these claims. See the Return and Refund Policy.

5. Can an order be canceled?

Cancellation is available within 24 hours of placing an order, provided it has not been dispatched. Email info@zorura.com with the order number promptly. After 24 hours, cancellation depends on processing status. Dispatched orders can be returned after delivery under the return policy.

6. What is the return window?

Return requests are accepted within 30 days of delivery. Change-of-mind returns must be unused and in original condition, with original packaging, tags, and accessories. No restocking fees apply. Customers cover change-of-mind return shipping. See the Return Policy.

7. When are approved refunds issued?

After any required return is received, inspected, and approved, refunds are initiated to the original payment method within 7 business days. Banks and payment providers may take additional time to post the refund.

8. What support is available after purchase?

Customer support can assist with returns, delivery issues, and product questions. The 30-day return policy remains available. See the Return and Refund Policy for current terms and coverage previously promised on existing orders.

9. How can customer support be reached?

Use the Contact Us page or email info@zorura.com.

10. Is international shipping available?

Shipping is available within the United States and Australia.

11. Is there a physical store?

Zorura is an online-only store.

12. Are bulk orders available?

Contact customer support for bulk-order pricing and details.

13. How do exchanges work?

Email customer support before returning an item. Exchange instructions are in the Return Policy.

14. How can an order be tracked?

Tracking details are emailed after dispatch. Shipment progress is also available on the Order Tracking Page.

Contact Information

Store Address: 32 Sanlun Lakes Drive, Hampton Virginia 23666, United States
Store Email: info@zorura.com
Store Phone: +17578462009
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We aim to reply to email inquiries within 1–2 business days.