Shipping policy

Last Updated: September 8, 2026

At Zorura, we are committed to an exceptional shopping experience, and that starts with shipping terms you can actually understand. Every order ships free within the United States and Australia.

SHIPPING LOCATIONS
We ship within the United States and Australia. We do not currently ship to other countries.

DELIVERY TIMES
Order Cutoff Time: 2:00 PM EST. Orders placed after this time are processed the next business day, which may add one day to the delivery estimate.
Order Handling Time: 1–2 business days, Monday to Friday. Once processed, your order is handed to one of our trusted carriers.
Transit Time: 6–7 business days, Monday to Friday.
Estimated Delivery Time: 7–9 business days.
Delivery times are estimates and can vary due to factors outside our control.

CARRIER SERVICES
We work with reliable carriers to deliver throughout the United States and Australia. U.S. carriers include USPS, UPS, and FedEx.

SHIPPING COSTS
Free Shipping: Every order within the United States and Australia ships free, with no minimum order requirement.

DELIVERY ISSUES
If an order is delayed, missing, or has not arrived within the estimated delivery window, email info@zorura.com with the order number. We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to the original payment method or send a replacement at no additional cost, as described in our Return and Refund Policy.

TRACKING YOUR ORDER
Once your order ships you will receive an email confirmation with your tracking number. You can follow your shipment on our Order Tracking Page.

CHANGES TO THIS POLICY
We may update this Shipping Policy at any time. Changes appear on this page with a revised Last Updated date, so please review it periodically. Continued use of our website after a change means you accept the updated policy.

QUESTIONS?
Visit our FAQ page or contact our support team.

CONTACT INFORMATION
Store Address: 32 Sanlun Lakes Drive, Hampton Virginia 23666, United States
Store Email: info@zorura.com
Store Phone: +17578462009
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.