Refund policy
Last Updated: September 9, 2026
Zorura accepts return requests within 30 days of delivery, with no restocking fees.
ORDER CANCELLATIONS
You can cancel your order within 24 hours of placing it by emailing info@zorura.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing. Once an order has been dispatched, cancellation is no longer possible. If your order has already shipped, you may return the item after delivery under this policy.
30-Day Easy Returns
You have 30 days from delivery to request a return. For change-of-mind returns, items must be unused, in their original condition, and returned with their original packaging, tags, and accessories. Customers pay return shipping for change-of-mind returns. We do not charge restocking fees.
These condition and packaging requirements do not apply to items that arrive defective, damaged, or incorrect, or to covered warranty claims on existing orders. Products marked as non-returnable for change-of-mind reasons remain eligible for applicable defect, damage, or incorrect-item claims. For warranties promised on existing orders, see Previously Promised Coverage below.
RETURN COSTS
Defective or Incorrect Products: No cost to you if the item is incorrect, was damaged by the carrier, or is defective in any way.
Change of Mind: You are responsible for the actual return shipping cost if you ordered the wrong item, it does not fit, or you no longer want it. Standard outbound shipping within the United States and Australia is free, so there is no outbound shipping charge to refund.
Items That Arrive Defective, Damaged, or Incorrect
Report the issue to info@zorura.com within 30 days of delivery with the order number and a description of the problem. Photos or a short video may be requested to assess the issue. Zorura will arrange a replacement or refund at no cost. Any required return shipping and replacement shipping are covered by Zorura. Opening or using an item to discover a defect does not disqualify a claim; unused condition and original packaging are not required for these claims.
Previously Promised Coverage
Zorura no longer offers a separate voluntary limited warranty on orders placed after this policy update. The 30-day return policy above remains in effect. Any warranty and other terms explicitly promised when an order was purchased will be honored, including the previously offered 30-day limited warranty from delivery for defects in materials or workmanship during normal use. Covered existing-order claims remain eligible for a no-cost replacement or, if unavailable, a refund, with required return shipping covered by Zorura. Contact info@zorura.com for assistance with an existing-order claim. Nothing in this policy excludes or limits rights or remedies available under applicable law.
How to Return an Item
- Email info@zorura.com with your order number and reason for return before sending anything back.
- Pack the item securely and follow the return instructions we provide. Original packaging, tags, and accessories are required for change-of-mind returns, but not for defect, damage, incorrect-item, or previously promised warranty claims.
- Send the item to the return address provided in your authorization. For covered claims, use the prepaid label or no-cost return method supplied by Zorura. Customers pay return shipping for change-of-mind returns.
REFUND PROCESS
Inspection: Once your return arrives, we inspect the item against our return criteria.
Refund Timing: Once your return arrives, passes inspection, and is approved, we initiate your refund to the original payment method within 7 business days. Your bank or payment provider may take additional time to post the refund to your account.
EXCHANGES
We accept exchanges. To swap for a different size, color, or product, email info@zorura.com and we will arrange it quickly.
ORDER NOT DELIVERED
If your order has not arrived within the expected delivery window, email info@zorura.com with your order number. We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost.
NON RETURNABLE ITEMS
Products clearly marked as non-returnable on their product pages cannot be returned for change-of-mind reasons. This does not exclude previously promised warranty claims, defective, damaged or incorrect items, or rights available under applicable law.
CHANGES TO THIS POLICY
We may update this Return and Refund Policy at any time. Changes appear on this page with a revised Last Updated date, so please review it periodically. Continued use of our website after a change means you accept the updated policy.
QUESTIONS?
Visit our FAQ page or contact our customer service team.
CONTACT INFORMATION
Store Address: 32 Sanlun Lakes Drive, Hampton Virginia 23666, United States
Store Email: info@zorura.com
Store Phone: +17578462009
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.