Refund policy
Last Updated: September 2, 2026
At Zorura, we want you to love what you bought. If something is not right, our return process is simple and hassle free.
ORDER CANCELLATIONS
You can cancel your order within 24 hours of placing it by emailing info@zorura.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing. Once an order has been dispatched, cancellation is no longer possible. If your order has already shipped, you may return the item after delivery under this policy.
30 DAY EASY RETURNS
You have 30 days from the day your order arrives to return items. To be eligible, items must be:
- Unused
- In their original condition
- Returned with original packaging, tags, and accessories
Our support team will guide you through every step. Restocking Fee: $0. We do not charge restocking fees.
RETURN POLICY OVERVIEW
Return Window: 30 days from the day your order arrives
Condition: Unused, original condition, with all packaging, tags, and accessories
Easy Returns: Our support team walks you through it
Restocking Fee: None
RETURN COSTS
Defective or Incorrect Products: No cost to you if the item is incorrect, was damaged by the carrier, or is defective in any way.
Change of Mind: You are responsible for the actual return shipping cost if you ordered the wrong item, it does not fit, or you no longer want it. Original shipping costs are non refundable.
HOW TO RETURN AN ITEM
1. Contact Us. Email info@zorura.com with your order number and the reason for the return.
2. Pack Your Item. Repack it securely in its original packaging with all accessories, tags, and documents.
3. Send It Back. Ship your return using the instructions in your return authorization email, using the carrier or method recommended there.
REFUND PROCESS
Inspection: Once your return arrives, we inspect the item against our return criteria.
Refund Timing: After approval, please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
EXCHANGES
We accept exchanges. To swap for a different size, color, or product, email info@zorura.com and we will arrange it quickly.
ORDER NOT DELIVERED
If your order has not arrived within the expected delivery window, email info@zorura.com with your order number. We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no additional cost.
NON RETURNABLE ITEMS
For hygiene and safety reasons, some items cannot be returned. These are clearly marked as non returnable on their product pages.
CHANGES TO THIS POLICY
We may update this Return and Refund Policy at any time. Changes appear on this page with a revised Last Updated date, so please review it periodically. Continued use of our website after a change means you accept the updated policy.
QUESTIONS?
Visit our FAQ page or contact our customer service team.
CONTACT INFORMATION
Store Address: 32 Sanlun Lakes Drive, Hampton Virginia 23666, United States
Store Email: info@zorura.com
Store Phone: +17578462009
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.